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Email Support

Send us a detailed message about your issue and we'll respond within 24 hours.

info@bitinfotechnology.com

Phone Support

Call us directly for urgent issues. Available Monday to Saturday, 10 AM to 7 PM IST.

+91 7990876436

WhatsApp Chat

Quick questions? Chat with our team on WhatsApp for fast responses during business hours.

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What services does BITINFO Technology provide?

We provide a full range of IT services including web development, mobile app development (iOS & Android), custom software development, cloud services (AWS, Azure, Google Cloud), DevOps, UI/UX design, API development and integration, e-commerce solutions, and IT consulting. We serve clients across various industries worldwide.

How long does a typical project take?

Project timelines vary based on complexity and scope. A standard business website takes 2-4 weeks, a custom web application takes 6-12 weeks, and a mobile app takes 8-16 weeks. Enterprise-level software projects may take 3-6 months or more. We provide a detailed timeline in our project proposal after understanding your requirements.

Do you provide post-launch maintenance and support?

Yes. We offer Annual Maintenance Contracts (AMC) and retainer-based support packages. This includes bug fixes, security updates, performance optimization, feature enhancements, and technical support. We also provide a 30-day free bug-fix warranty after project deployment.

What technologies do you work with?

Our tech stack includes: Frontend: React, Vue.js, Angular, HTML5, CSS3, Tailwind, Bootstrap. Backend: PHP/Laravel, Node.js, Python/Django, Java, .NET. Mobile: React Native, Flutter, Swift, Kotlin. Database: MySQL, PostgreSQL, MongoDB, Redis. Cloud/DevOps: AWS, Azure, Google Cloud, Docker, Kubernetes, Jenkins, GitHub Actions. CMS: WordPress, Shopify, Magento.

How do you handle project communication and updates?

We use a structured communication approach: weekly progress reports, bi-weekly sprint reviews, and a dedicated project management tool (Jira, Trello, or Asana). You'll have a dedicated project manager as your single point of contact. We also use Slack, Microsoft Teams, or email for day-to-day communication, with regular video calls via Google Meet or Zoom.

What is your pricing model?

We offer flexible pricing models: Fixed Price for well-defined projects with clear scope. Time & Material (T&M) for projects with evolving requirements. Dedicated Team for long-term engagements where you get a dedicated developer or team on a monthly retainer. Hourly for small tasks and ad-hoc support. Contact us for a custom quote tailored to your project.

Do you sign Non-Disclosure Agreements (NDAs)?

Absolutely. We understand the importance of confidentiality in IT projects. We are happy to sign mutual NDAs before discussing project details. All our employees are also bound by internal confidentiality agreements. Your intellectual property, business logic, and data are safe with us.

Can you work with our existing codebase or team?

Yes. We have experience working with existing codebases, legacy systems, and in-house development teams. We can augment your team with our developers, take over maintenance of existing applications, or modernize legacy systems. We follow your coding standards and development workflows to ensure seamless integration.

What happens if there are bugs after deployment?

We provide a 30-day free bug-fix warranty from the date of final deployment. Any bugs or issues identified in the delivered software during this period will be fixed at no additional cost. After the warranty period, you can opt for an AMC or retainer support package for ongoing maintenance.

Do you provide hosting and domain services?

We do not directly sell hosting or domains, but we assist clients in selecting the right hosting provider based on their needs (shared, VPS, dedicated, or cloud). We handle server setup, configuration, deployment, and ongoing server management. We work with AWS, Azure, Google Cloud, DigitalOcean, Hostinger, and other major providers.

Still Need Help?

Our technical team is ready to assist you. Reach out and we'll get back to you within 24 hours.